Issue 3

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	ISSUE 03 Apr - Jun 2010
	Hello everyone! Hi, my name is Richard and I am the General Manager of Service Operations, Fuji Xerox Singapore. Since establishing our business 45 years ago, service has been the cornerstone of our business success and growth. Our vision is to provide world class... In our customer service roles, we interact with customers on a daily basis, either face-to-face or over the telephone, wouldn't it be good if we could make every experience a rewarding one for the customer and for ourselves? Our choice of words could contribute partly to that rewarding experience for customers and ourselves. 'Customers' are often a topic of great interest to organizations. There are extensive research work done on them and we interact with them daily. However, there is something about them that we have yet to fully fathom, how to gain their advocacy. The group of customers is whom we call Customer Evangelists... • The STAR' Service • Retaining the Customer - Providing What the Customer Wants • Fantastic Service? No Extra Charge! • Customer Service Principles     • Dream Service Brochure • eSmart Office Brochure   • Service is Best When It Comes From Within • Customer Voices   • 'Read & Win' Contest Win attractive prizes • Lucky Draw Promotions                 • No News is Bad News! • Useful Tips for Call Centre • 10 Customer Service Tips • How to Build Solid Relationships with Your Clients • 7 Valuable Customer Service Tips that Increase Sales How to Transform Your MFD to Document Portals Date: 22 Apr 2010 Time: 1400 - 1630 Venue: Fuji Xerox Towers Register here» DocuLink Seminar: How to Say 'NO'! Positively Date: 04 May 2010 Time: 1030 - 1130 Venue: Fuji Xerox Towers Register here» FutureCampus Forum 2010 Date: 12 May 2010 Time: 0830 - 1700 Venue: Raffles Hotel, Singapore Register here» IPEX 2010 Date: 18 - 25 May 2010 Time: 1000 - 1730 Venue: NEC, Birmingham, UK Register here» FutureHealth Forum 2010 Date: 9 -11 June 2010 Time: 0830 - 1700 Venue: Grand Copthorne Singapore Register here»