Compliments

"I wish to thank your Technicians Mr Hameer Bin Saad and Mr Jeffrey Ng who have attended to our fault report on the Fuji Xerox photocopy machine. They take responsibility that demonstrates a commitment to excellence service and are committed to acknowledge customers promptly. Their professionalism, patience and excellent listening skills have contributed to resolve the fault at 1 stop resolution. Mr Hameer has shared very good tips on handling the photocopy machine and also briefly advise of the reason on the repeated fault. He and Mr Jeffrey tested the photocopy machine a few times before leaving to ensure that everything is fixed. They obviously preach the value of excellent service to customers!"

Marlina A Rahman
Assistant Executive, F&B
Laguna National Golf & Country Club

"Brian, We were very pleased to have you fixed the problems that had been our handicap for such a long time. Brian, not only were you a clear expert in your field, but very personal, patient and helpful; which is one of the main reason why we had regarded Fuji Xerox servicing team as one of the best in Singapore. You definitely have brought back our confidence and esteem of the good name of your company and we hope that all future service people could match your standard of customer care and service. We also would like to take this opportunity to thank Craigven & Sally for making the necessary arrangements to rectify the problems with none other than the best person for the job."

"Our copier machine broke down, spare part required. I told the technician, Jeffrey Ng that we need to have the machine working because my boss will be in the office on weekends. He is very committed, and he made an effort to bring the spare part on the same day and replaced it, though when he has completed, it is past his official working hours."

"I found the presentation skills of your trainer to be very refreshing. She seemed extremely committed and knew her subject matter well. Her patience and effort to provide seamless explanation to peculiar questions relating to the machine operations had me pleasantly surprised."

Adam Raja
Managing Director
Westmead Pharmacy Pte Ltd