DocuLink Seminar: How to Say 'NO'! Positively

How would you react if a service giver says: "Mr Lim, I'm sorry but I cannot help you with your request" and there's no other offer of help or suggestions.

Would your reaction be different if the service giver says: "Mr Lim, let me do this, I'll check with our ABC Department and get back to you shortly?"

Now, even if both service providers come back with a negative answer, would you feel that she has already tried?

As service providers, do you find it challenging to communicate unpleasant information in a more palatable way? Could we as service providers express our good intentions to help customers without sabotaging ourselves?

Are there better ways to say NO to a customer so that they do not feel that you are not helping them at all? This talk will provide service givers suggestions in communicating better, verbally with their customers through better choices of words in their face-to-face or telephone situations.

Register to watch the recorded version of the seminar.

Grace Lee is the principal consultant of Learning Inc. Consultancy. She is a dynamic and enthusiastic trainer/facilitator and consultant with over 28 years of experience in training and development. She focuses in the soft skills areas of customer service, telephone communication, team building, personal effectiveness and train-the-trainers. Grace is currently doing her masters of arts in Education and Human Development with George Washington University, USA. She is also WSQ-Advanced Certified in Training & Assessment (ACTA) and a certified behavioural consultant for the DISC Personality System.