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Issue 3
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Management Welcome
Articles
How to say 'NO!' positively
Customer Evangelist: Your Key to Business Advantage
The STAR* Service
Retaining the Customer: Providing What the Customer Wants
Fantastic Service? No Extra Charge!
Customer Service Principles
Hot Tips
No News is Bad News!
Useful Tips for Call Centre
Growing your Business One Customer at a Time
Good Customer Service Tips: How To Build Solid Relationships With Your Clients
7 Valuable Customer Service Tips That Increase Sales
Service Excellence
Service is Best When It Comes from Within
Compliments
Management Welcome
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