Work Smart with Online Support Assistant

Sometimes the one thing we need to boost our productivity is already within our reach. We just don't know it.

Introducing Fuji Xerox's Online Support Assistant (OSA), the website that most of you might know as the portal to submit your monthly meter readings and download your printer/fax drivers. But what most users may not realize is that the OSA is actually a hub of productivity tools that can make your office life a little easier.

Remote Support

Not all problems require on site help. If you need quick support on the phone, log into our Make A Support Request section and we will guide your through the trouble shooting process so that the machine problem can be solved quickly and effortlessly.

"I have been using the remote support connection service for some time and I am very pleased with it," says Vincent Koh, Director of S3 Consultancy. "The technicians get back to me promptly within a few hours".

Getting the Right Supplies

Have you have ever experienced buying cartons of printing paper only to find that they somehow don't 'play' well with your Multi Function Device? Maybe you have also hunted high and low for the exact printer cartridge model that is meant for your Fuji Xerox machine. All these can be very frustrating.

Why not remove all the guesswork by getting the right supplies directly through the OSA? We have an extensive range of everyday office and specialty papers, software, binding equipment, storage media and a comprehensive range of laser print cartridges.

Templates Galore

If you are an admin assistant tasked to design certificates, brochures or other specially formatted documents, just log on to OSA and get a whole gamut of free templates that will fit right in with your needs.

There are flyers, brochures, newsletters, postcards, letterheads and many more. As a start why not use the 'Where Am I Signs' to keep your colleagues informed of your whereabouts. Just download the template, add in the specific information and place it on your desk or monitor. It's that easy. (Instructions on how to download are given on the website.)

For SMEs who needs a quick hassle free letterhead for your company, there are four professionally designed templates that you can further customize with your own company logo and address. And there you have it, your very own professional looking letterhead!

Education

Our machines come with great features that can get so many things done quickly. But we understand that sometimes you just can't keep track of all the features. And reading the printed manual can be quite tedious. Nevertheless, we want you to get the most of your machine. That is why we have regular educational sessions for our customers so that you can constantly keep up to date with our software, services and machines. Just register through the Customer Education section of OSA for our Open Office Solutions Training.

All we need is four participants to get a session going. You can get three other colleagues together to have a customized session for your company or, if you are from a small company, submit your name to us and we will inform you of the next available session.

Currently we have Docuworks 7.0, DocuShare User, DocuShare Admin, ApeosWare Flow Service and ApeosWare Easy Admin. More will be added in the future.

Conclusion

These are just some of the great services OSA has to offer you. Work smart, tap into the power of OSA now.

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