Notice of Rectification Work on Certain Fuji Xerox Multifunction Devices*Fuji Xerox Singapore would like to inform customers that isolated incidences of fire have occurred on the ApeosPort-V/DocuCentre-V digital multifunction device series* designed for use at rated voltage 220-240V. Investigations have determined that these incidents were caused by excessive voltage supplied to the device. We have determined that the same models (ApeosPort-V/DocuCentre-V Series) at rated voltage 100V-115V are not at risk due to the use of different components. No cases related to this incident has occurred within the Singapore market.
Fuji Xerox takes these incidents very seriously and to minimize any reoccurrence of the incident, however remote, Fuji Xerox shall provide safety measures to the affected models* identified below. This rectification work shall be provided free-of-charge.
If you are using any of the affected models* listed below, and if you have an existing Full Service Maintenance Agreement (FSMA) for the devices concerned with either Fuji Xerox Singapore or one of our official sales or service agents, one of our Fuji Xerox representatives will be in contact with you. However, if you do not have an existing FSMA in effect, please contact Fuji Xerox Singapore at the contact number** listed below. Additional details on the period & duration^ are stated below.
We deeply apologize for the inconvenience caused. Fuji Xerox will continue in our efforts and responsibility to ensure quality in our products and services so that such issues do not reoccur.
1. *Affected models
The following models in the ApeosPort-V/DocuCentre-V Series (designed for use at 220-240V)
Fuji Xerox ApeosPort-V/DocuCentre-V C2275/C2276/C3373/C3374/C3375/C3376/C4475/C4476/
2. ^Period for the work
Fuji Xerox Singapore will begin providing the rectification from August 1, 2017. Our representatives will follow-up with you about the schedule.
3. ^Required duration
Work to implement safety rectification on the model should take approximately 30 minutes.
4. **Technical enquiries hotline
Phone: 6766 8888 (please press ‘1’ for technical support)
Reception hours: 8.30am – 5.30pm (Monday – Friday)